Questions? We've got you.

Correct placement makes all the difference. Watch our short video guide below for a step-by-step demonstration of exactly where and how to place the Calming Band on your ankle.

For detailed placement instructions, refer to the User Manual included in your box.

SP6, known in Traditional Chinese Medicine as Sanyinjiao, is one of the most widely used acupoints in TCM practice. It sits on the inner ankle, roughly four finger-widths above the ankle bone, a point traditionally associated with rest and relaxation.

It has been used for centuries in traditional wellness practices, particularly to support rest and relaxation.

The Calming Band was developed in consultation with experienced TCM practitioners to ensure the placement and stimulation approach was grounded in authentic TCM principles.

Most users describe it as a gentle, rhythmic pulsing sensation at the ankle, soft and noticeable but not uncomfortable. The intensity is fully adjustable across 8 modes, so you can find the level that suits your body. Start at a low setting and increase gradually until the sensation feels smooth and soothing rather than strong.

Each session runs for 20 minutes, after which the device automatically switches off. We recommend using it once each evening as part of your screen-free wind-down routine, ideally at the same time each night. Consistency is what allows your body to build a familiar association between the band and winding down. If you happen to fall asleep while wearing it, that's perfectly fine.

The Calming Band has 8 modes, each with a different rhythmic pattern. For evening wind-down, Modes 1, 2 and 4 tend to feel gentler, while Modes 5 through 8 have a more energising feel suited to daytime use.

Everyone experiences the modes slightly differently, so start on a low intensity and choose whichever mode feels most comfortable to you. See the User Manual for the full mode guide.

The device is designed to switch off automatically after each 20-minute session. Use it only as directed in the User Manual and follow the listed safety guidance. If you have a relevant health condition or concern, speak with a qualified healthcare professional before use.

The Calming Band is designed with an adjustable fit and includes an extension piece for added flexibility. It comfortably fits ankle sizes approximately 18cm to 34cm, allowing you to adjust it for a secure and comfortable feel.

The Calming Band is designed to be worn around the inner ankle, positioned over the SP6 acupoint. Your User Manual includes simple instructions to help locate this point.

Yes. The Calming Band can be worn on either ankle. Some users alternate sides depending on comfort. If you have two bands, you may also choose to wear one on each ankle at the same time.

Many people begin with a single band and wear it on whichever ankle feels most comfortable. Some users prefer using two bands simultaneously, one on each ankle, to create a more balanced sensation on both sides of the body as part of their evening routine.

If using two bands together, we recommend starting at a lower intensity to allow your body to adjust comfortably.

Consistency is what makes the biggest difference. Using the band at the same time each evening helps your body build a familiar association with winding down. Try using it consistently as part of your evening routine for at least two weeks, then reflect on how it fits into your routine.

• 1 × Calming Band & Device
• 1 × Charging Cable
• 1 × Spray Bottle (fill with clean water and use to lightly mist the conductive pads before each session)
• 1 × Extension Strap (the band fits ankles from 18cm to 34cm comfortably)
• 1 × User Manual
• 1 × Dust Bag
• ⭐ The Evening Reset Guide (PDF delivered digitally after purchase)

Everyone is different, and individual experiences vary. Some people notice a difference within the first few sessions, while for others it builds gradually over one to two weeks as the body becomes familiar with the routine. We recommend using it consistently for at least two weeks as part of your evening ritual to find what feels right for you.

The Calming Band charges via the included USB cable. A full charge takes approximately 2 hours and provides around 4.5 hours of use, which is roughly 13 to 14 sessions at 20 minutes each.

During charging the mode lights cycle, and when fully charged all 8 mode lights remain on. We recommend charging the device every couple of weeks with regular nightly use.

The Calming Band is designed to feel gentle and comfortable when used as directed. Please read the included User Manual before your first use.

Important:

• Do not use if you have a pacemaker or implanted electronic device
• Do not use during pregnancy
• Avoid use on broken or irritated skin
• Ensure the band is fitted securely for proper contact
• If discomfort occurs, reduce intensity or discontinue use
• If you have any underlying medical conditions, consult your healthcare professional before use

For full safety details, please refer to the included user guide.

Start at the lowest intensity setting (1) and increase gradually until the sensation feels comfortable and rhythmic. If at any point the sensation feels too strong, sharp or uncomfortable, simply press the minus button to reduce the intensity. If discomfort continues, remove the band and discontinue use.

Refer to your User Manual for troubleshooting guidance or contact us at support@lunaraflow.com and we'll help you get the right fit and setting.

We recommend referring to the troubleshooting guide included in your User Manual, which covers the most common questions about setup, fit, intensity and charging. If you're still having trouble after checking the guide, please don't hesitate to contact us at support@lunaraflow.com and we'll be happy to help.

The Calming Band is designed in Australia and manufactured in China to our specifications.

Yes. The 3D contoured shape means the mask sits away from your eyes and lashes rather than pressing against them, which is what makes it comfortable for longer wear. The strap is adjustable so you can find a fit that feels secure without being tight. Most users find they forget they're wearing it.

The Sleep Mask is designed for full blackout. The contoured shape creates a seal around the eye area that blocks light from most angles. For very bright environments, we recommend adjusting the strap position to ensure a snug fit around the nose bridge area.

Perfectly. The Sleep Mask and Calming Band were designed to be used together as part of the same evening routine. Band on the ankle, mask over the eyes, phone in another room. That combination is what we call the Evening Reset, and it's also available as a bundle if you'd like both together.

Hand wash gently in cool water and air dry fully before reuse. Avoid machine washing or tumble drying. Store in a cool dry place when not in use.

Orders are typically processed within 1–2 business days. You'll receive a confirmation email once your order has been dispatched.

Delivery times vary depending on your location and will be shown at checkout. Once shipped, you'll receive tracking details so you can follow your order.

Yes, once your order has been dispatched, you'll receive an email with your tracking details.

The Calming Band comes with a 30-Night Money-Back Guarantee. If it is not the right fit, you may return it within 30 days of delivery for a refund.

For hygiene reasons, a 3D Sleep Mask purchased on its own may be returned only if it is unused, unworn and in its original packaging.

Full terms can be found on our Refund Policy.

To request a return, email us at returns@lunaraflow.com and include:

• Your order number
• Your full name
• Reason for return
• Photos of the items you wish to return

We will provide return instructions and the correct return address. Items returned without prior approval will not be accepted.

You can reach us anytime at hello@lunaraflow.com, we're here to help.

Each order includes a user guide with detailed instructions and troubleshooting information, and we're always available if you have any questions or need additional support.

We aim to respond to all enquiries within 1–2 business days.