Returns & Refunds

1. 30-Night Money-Back Guarantee — Calming Band

We want you to feel confident trying the Lunara Flow Calming Band in your own evening routine. If it is not the right fit, you may request a return within 30 days of delivery for a refund.

Light signs of normal at-home use of the Calming Band are okay. To be eligible under this voluntary 30-Night Money-Back Guarantee, please return:

• The Calming Band, module, charging cable, spray bottle, extension strap, user guide and any other included accessories
• All physical complimentary items included with the order, including the 3D Sleep Mask where provided
• Items that are clean, in good working condition and not damaged by misuse, accident or unauthorised modification

The original product packaging is appreciated where available. Complimentary digital items, including the Evening Reset eBook, do not need to be returned.

2. 3D Sleep Mask Returns

For hygiene reasons, a 3D Sleep Mask purchased on its own may be returned within 30 days of delivery only if it is unused, unworn and in its original packaging.

If a 3D Sleep Mask was included as a complimentary item with a Calming Band order that is returned under the 30-Night Money-Back Guarantee, please return it with the rest of the physical bundle. Used returned Sleep Masks may not be restocked.

3. How to Start a Return

Email us at returns@lunaraflow.com and include your order number, the name and email address used for your order, and the reason for your return.

We will reply with return instructions and the correct return address. Please do not send items back before receiving return instructions, as we may be unable to process unapproved returns.

4. Return Shipping

For a change-of-mind return under the 30-Night Money-Back Guarantee, customers are responsible for return shipping costs. We recommend using a tracked shipping method, as Lunara Flow cannot be responsible for return parcels lost in transit.

5. Faulty or Incorrect Items

Please inspect your order on arrival and contact us as soon as possible if an item is damaged, faulty or incorrect. We will work with you to arrange the appropriate remedy.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

6. Refunds

Once an approved return is received and inspected, your refund will be processed to the original payment method within 5 business days. Your bank or payment provider may take additional time to show the funds in your account.

For a change-of-mind return under the 30-Night Money-Back Guarantee, original shipping charges, express-shipping upgrades and return postage are not refundable.